1. Data Collection and Use
1.1 Whose personal data we collect and how we collect it
1.1.1 AGP World collects personal data from a range of individuals in the context of its business activities, including our customers, representatives of our suppliers, Providers, Venue Hosts and other business contacts; contractors; users of the Site; individuals who contact us by any means; and job applicants.
1.1.2 We collect personal data voluntarily provided by you when you: visit our Site and/or complete one of our web forms; register with our Site; contact our customer service team or request information from us in any other way; visit our premises and kiosks; submit an order for any of the Services, or make a Ticket booking for any event, whether through physical kiosks, our Site, or selected sales channels of AGP World, our Providers or other third parties (including through selected third party platforms linked to our ticketing system); attend any events organised or managed by us or our Providers, or enter any premises of ours or our Venue Hosts; communicate with us, including via social networking websites, third party applications or similar technologies; or subscribe to our newsletters or emails.
1.1.3 We receive personal data from third party sources including API sales channels and promoter sales channels.
1.2 For whom do we collect your personal data
1.2.1 For AGP World’s use:
We collect your personal data in our own capacity as Ticket seller, for use and disclosure by AGP World and its agents, for the purpose of Ticket sale processing and issuance.
1.2.2 For the Provider’s & Venue Host’s use:
We also collect your personal data as ticketing agent and data intermediary on behalf of:
(i) the entity or entities operating, managing, producing, promoting or providing the Service and their agent(s) (each a “Provider”), for the Provider’s use and disclosure for the purposes of Ticket sales, Service management and administration, providing Service-related services, processing bookings or Tickets for admission to the Service, or other related activities (collectively “Service Administration”);
(ii) the entity or entities owning, operating, or managing the Venue hosting the Service and their agent(s) (each a “Venue Host”), for the Venue Host’s use and disclosure for the purposes of managing Venue admission, seating, and/or access (collectively “Venue Administration”).
Where you have consented to receiving marketing materials from AGP World, Provider, and/or Venue Host, and their respective marketing agents, your personal data will be used and disclosed for such marketing purpose in accordance with Section 2 below.
It is the Provider’s and/or Venue Host’s obligation to notify you and to obtain any legally required additional consents if it wishes to use your personal data for any other purpose, or if it wishes to share your personal data with any third party.
1.3 What personal data we collect and why we collect it
1.3.1 We collect and use your personal data to allow us to provide services and features to meet your needs, and to customize and improve our services to make your experience more secure and convenient and for the other purposes in Section 1.2. We only collect personal data about you that we consider necessary for achieving these purposes.
1.3.2 If you choose to use our services, we may require you to provide contact and identity information, including your name, address, email address, phone number and other personal data as indicated on the forms throughout the Site, or which you choose to provide us with. Where relevant, we will indicate which fields are mandatory and which fields are optional.
1.3.4 We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.
1.3.5 Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our services.
1.3.6 We may take photographs or video recordings at a Service, event, Venue or premises of ours or our Providers or Venue Hosts. We take these photographs or video recordings for publicity and promotional purposes or for such other purposes notified to you at the Service, event, Venue or premises. Where we do so, we may capture your image or likeness as part of the wider crowd of attendees at the event. If you do not wish for your image to be used in this way, or would like us to remove a photo that contains your image, please contact us using the methods detailed in Sections 9 and 11 below. In situations where we intend to take more close up or individual photos or video recordings of you, we will always seek your consent before doing so.
1.4 Cookies and Similar Technologies
1.4.2 Cookies are text files which are downloaded to your device when you visit a website, allowing your device to be recognised.
1.4.4 When you use our Site, we collect certain standard information that is sent by your browser to our Site. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times, country and any referring website addresses.