Privacy Policy

Home / Privacy Policy

For the purposes of applicable data protection and privacy laws, AGP World Productions Private Limited (“AGP World”, “us”, “we”), with its registered office at 104, Mittal Court A wing, Nariman Point, Mumbai, Maharashtra 400021 , is considered the “Data Controller” in respect of the personal data that it collects, uses and manages in accordance with this Privacy Policy. Where AGP World processes, collects, uses and manages personal data on behalf of a third party such as a Provider or Venue Host (both as defined below), it will be considered a “Data Processor” under applicable data protection and privacy laws.

AGP World respects the privacy of all our customers, business contacts and other visitors to and users of our Site, and is committed to safeguarding the personal data you provide to us. Please read this Privacy Policy to learn more about the ways in which we collect, use and protect your personal data. We want you to fully understand our privacy practices. If you have any questions, please send an email to our data protection team at admin@agpworld.com

Overview

This Privacy Policy applies to the services available on or through AGP World’s website at www.agpworld.com and all related domains and sub-domains.

This Privacy Policy describes the data that we collect from you, how we may deal with that data, in the course of our normal business operations and the rights you have in relation to your personal data.

Please note that our Site may contain links to other websites. These third party sites are not subject to this Privacy Policy and we recommend that you check the privacy and security policies of each website that you visit. We are only responsible for the privacy and security of the data that we collect and have no control over the actions of any third parties in relation to your data.

Privacy Policy

1.    Data Collection and Use

1.1    Whose personal data we collect and how we collect it

1.1.1    AGP World collects personal data from a range of individuals in the context of its business activities, including our customers, representatives of our suppliers, Providers, Venue Hosts and other business contacts; contractors; users of the Site; individuals who contact us by any means; and job applicants.

1.1.2    We collect personal data voluntarily provided by you when you: visit our Site and/or complete one of our web forms; register with our Site; contact our customer service team or request information from us in any other way; visit our premises and kiosks; submit an order for any of the Services, or make a Ticket booking for any event, whether through physical kiosks, our Site, or selected sales channels of AGP World, our Providers or other third parties (including through selected third party platforms linked to our ticketing system); attend any events organised or managed by us or our Providers, or enter any premises of ours or our Venue Hosts; communicate with us, including via social networking websites, third party applications or similar technologies; or subscribe to our newsletters or emails.

1.1.3    We receive personal data from third party sources including API sales channels and promoter sales channels.

1.2    For whom do we collect your personal data

In relation to your booking or enrolment for tickets, etickets, vouchers, memberships, or packages, or your donation (each a “Ticket”) for a specific event, show, performance, screening, exhibition, conference, transport service, attraction, food and beverage, place of interest, ride, venue access, membership programme, product, service, or charitable or beneficial cause (each a “Service”), to be hosted or provided at a physical venue, virtual venue, online platform or website (each a “Venue”), we collect your personal data for use and disclosure in accordance with this Privacy Policy, as follows: 

1.2.1    For AGP World’s use: 

We collect your personal data in our own capacity as Ticket seller, for use and disclosure by AGP World and its agents, for the purpose of Ticket sale processing and issuance.

1.2.2    For the Provider’s & Venue Host’s use: 

We also collect your personal data as ticketing agent and data intermediary on behalf of: 

(i)    the entity or entities operating, managing, producing, promoting or providing the Service and their agent(s) (each a “Provider”), for the Provider’s use and disclosure for the purposes of Ticket sales, Service management and administration, providing Service-related services, processing bookings or Tickets for admission to the Service, or other related activities (collectively “Service Administration”); 

(ii)    the entity or entities owning, operating, or managing the Venue hosting the Service and their agent(s) (each a “Venue Host”), for the Venue Host’s use and disclosure for the purposes of managing Venue admission, seating, and/or access (collectively “Venue Administration”).

Where you have consented to receiving marketing materials from AGP World, Provider, and/or Venue Host, and their respective marketing agents, your personal data will be used and disclosed for such marketing purpose in accordance with Section 2 below. 

It is the Provider’s and/or Venue Host’s obligation to notify you and to obtain any legally required additional consents if it wishes to use your personal data for any other purpose, or if it wishes to share your personal data with any third party.

1.3    What personal data we collect and why we collect it

1.3.1    We collect and use your personal data to allow us to provide services and features to meet your needs, and to customize and improve our services to make your experience more secure and convenient and for the other purposes in Section 1.2. We only collect personal data about you that we consider necessary for achieving these purposes.

1.3.2    If you choose to use our services, we may require you to provide contact and identity information, including your name, address, email address, phone number and other personal data as indicated on the forms throughout the Site, or which you choose to provide us with. Where relevant, we will indicate which fields are mandatory and which fields are optional.

1.3.3    In general, we collect and use your personal data to facilitate our provision of the services requested by you. We will maintain records about your use of our services. We will collect, use and retain the data in your records, and such other data that we may obtain from time to time in connection with your current and past activities on the Site, for as long as the purpose for which the data is collected continues or where otherwise necessary for legal purposes or the purposes of our normal business operations where permitted by applicable law. Thereafter, we will destroy or delete the data, or remove the means by which the data can be associated with you such that the data is fully anonymised. We process your personal data for the following purposes and such other purposes as detailed in this Privacy Policy: providing you with Tickets and information relating to Services ordered or requested by you, including any sales, refunds, or exchanges; notifying you of any changes to the Services you have ordered, including changes relating to any events for which you have made Ticket bookings; improving our services; resolving disputes; troubleshooting problems; helping promote secure trading; collecting fees owed to us; conducting surveys, obtaining customer feedback and measuring consumer interest in our products and services; communicating with you (including on behalf of Providers and Venue Hosts); administering the Site and customising and optimising your experience on the Site; providing your personal data to Providers for Service Administration and to Venue Hosts for Venue Administration, as detailed in Section 1.2 above; marketing purposes as further detailed in Section 2 below; complying with applicable laws and regulations; detecting and protecting us against error, fraud and other criminal activity; other business purposes including managing accounts and records, legal, regulatory and internal investigations and debt administration and such other purposes as may be notified to you before or at the time of collection or use of the data.

1.3.4    We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.

1.3.5    Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our services.

1.3.6    We may take photographs or video recordings at a Service, event, Venue or premises of ours or our Providers or Venue Hosts.  We take these photographs or video recordings for publicity and promotional purposes or for such other purposes notified to you at the Service, event, Venue or premises.  Where we do so, we may capture your image or likeness as part of the wider crowd of attendees at the event.  If you do not wish for your image to be used in this way, or would like us to remove a photo that contains your image, please contact us using the methods detailed in Sections 9 and 11 below. In situations where we intend to take more close up or individual photos or video recordings of you, we will always seek your consent before doing so.

1.4    Cookies and Similar Technologies

1.4.1    Our Site uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and enables us to improve our Site.

1.4.2    Cookies are text files which are downloaded to your device when you visit a website, allowing your device to be recognised.

1.4.3    For more information on how we use cookies, please see our Cookie Policy.

1.4.4    When you use our Site, we collect certain standard information that is sent by your browser to our Site. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times, country and any referring website addresses.

1.4.5    If you access a YouTube video through an API link on our Site, cookies may be used on your device in accordance with the Google Privacy Policy. Please note as well, the apps which will have access to your YouTube and Google account in your Google Security setting page.